• 10th November 2023

Technical Account Manager

Technical Account Manager

Technical Account Manager 150 150 JDM Food Group

The Role

  • To provide a class leading account management service to our customers and the business. To build a trusted relationship with our customers.
  • To visit customer sites and that of suppliers as needed with and without customers for the purposes of building strong relationships and product knowledge for all.
  • Provide the day-to-day management control of the technical services within the business.
  • Host customer visits in a manner to achieve the best possible outcomes for all parties.
  • Through the effective management of the site quality and ancillary technical resources, provide for the best customer service possible.
  • To help develop training programmes for all staff in technical Procedures where applicable in conjunction with the functional manager.
  • Cover for the other Technical Managers when absent together with the Technical Director.
  • Cement the technical-commercial relationship internally and externally.

Personal Attributes

  • Be fully computer literate (including MS office computer programmes). Able to write detailed reports and summaries.
  • Be able to work with Directors, Senior managers and staff at all levels including the QA Supervisors and QA team both in the factory and intake.
  • To be able to interface with suppliers and customer alike at a high level of expertise and knowledge.
  • Be able to communicate verbally and in writing accurately and effectively with colleagues, suppliers, and customers.
  • Must be robust with a can-do attitude.
  • Be able to assess the training requirement and help with the appropriate training.
  • Be qualified to carry out audits both in the UK and overseas and help guide them in terms of best practise.
  • To develop and maintain excellent relationships internally and externally with customers and suppliers.
  • To be a professional member of the Senior Technical team with the character and ability to build first class customer relationships. To be able to work on one’s own initiative.


  • Casual dress
  • Company events
  • Cycle to work scheme
  • On-site parking


  • 8 hour shift
  • Day shift
  • In Person
  • Monday to Friday
  • No weekends

Location: Bicker (reliably commute or plan to relocate before starting work required.)


  • Bachelor’s (preferred)


  • Technical: 2 years (required)
  • FMCG: 2 years (required)


Job Category: Technical
Job Type: Full Time
Job Location: Bicker

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