Technical Account Manager

The Role

• To provide a class leading account management service to our customers and the business. To build a trusted relationship with our customers.
• To visit customer sites and that of suppliers as needed with and without customers for the purposes of building strong relationships and product knowledge for all.
• Provide the day-to-day management control of the technical services within the business.
• Host customer visits in a manner to achieve the best possible outcomes for all parties.
• Through the effective management of the site quality and ancillary technical resources, provide for the best customer service possible.
• To help develop training programmes for all staff in technical Procedures where applicable in conjunction with the functional manager.
• Cover for the other Technical Managers when absent together with the Technical Director.
• Cement the technical-commercial relationship internally and externally.

Personal Attributes

• Be fully computer literate (including MS office computer programmes). Able to write detailed reports and summaries.
• Be able to work with Directors, Senior managers and staff at all levels including the QA Supervisors and QA team both in the factory and intake.
• To be able to interface with suppliers and customer alike at a high level of expertise and knowledge.
• Be able to communicate verbally and in writing accurately and effectively with colleagues, suppliers, and customers.
• Must be robust with a can-do attitude.
• Be able to assess the training requirement and help with the appropriate training.
• Be qualified to carry out audits both in the UK and overseas and help guide them in terms of best practise.
• To develop and maintain excellent relationships internally and externally with customers and suppliers.
• To be a professional member of the Senior Technical team with the character and ability to build first class customer relationships. To be able to work on one’s own initiative.